Our Company

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• FAQ's

FAQ's

QUE: I would like to have a sample from you, can I get it? 
ANS: Yes we can send you samples using the complete address details that you fill into the registration form. We may have to charge for the sample and postal charges; it totally depends on the item you would like to have; and sometimes you get it for free.

QUE: I am not from India have no experience of dealing with any company in India before. How can I be assured that I will get what I asked for? 
ANS: We have satisfied customers in countries like UK, USA, France, Australia, Canada and more and we can provide you with their contact details. You can talk to them and get references. You can also visit us in India to see our factories and assure yourself that you are dealing with a reputable company that is based on very sound ethics.

QUE: I do not wish to go through import procedures. Can you arrange for local deliveries in my country? 
ANS: In countries and areas where we have our importers, we can try to send your requirement in their containers and take their help for local deliveries. We can also send door to door LCL (Less than container load) shipments and get you good quotes on them using our regular shipping agents.

QUE: How can we make the payments?
ANS: Payments are 50% advance with orders and the remaining before shipment of goods. We will provide photographs of your shipment before dispatch so that you can see that all is as per order and we are also open to inspection at our factories by any third party.

QUE: How can I source reclaimed architectural elements from India?
ANS: We do not stock reclaimed architectural elements as yet but can help you source them from India. If you send us details of the kind of items you are looking for then we can send you images of some items that we can supply from here. Alternatively you can visit us in India and we can take you around the yards that stock such items. Once you make your selection and confirm your buying, we will take the stock into our yard, pack it and ship it to you. We charge our fees for the sourcing services while the packing and shipping is done on cost. We can help you plan your entire trip to India including hotels, local transport, etc.

QUE: Do you do custom work?
ANS: We are very happy to do custom work by making an existing product to your sizes e.g. fire surrounds, fountains, gates, railings, etc and also to make completely new products based on your requirement. We can work from architect drawings or photos or sketches with sizes on them.

QUE: Will you develop products as per our requirement and keep it exclusive to us?
ANS: We can develop new products for you keep them exclusive to you if you are willing to pay for the development charges. Terms of exclusivity also include the region, time period and quantities ordered.